Return & Refund Policy

Return & Refund Policy

General Principle
Our equipment is custom‑built industrial machinery. As such, we generally do not accept returns or refunds for non‑quality‑related reasons.

Conditional Returns / Exchanges
If the customer can provide sufficient evidence demonstrating that the equipment has a manufacturing defect or design flaw that existed at the time of delivery and affects normal operation or safety, we will review the case and may offer the following remedies:

1. Exchange: If a manufacturing quality issue is confirmed and cannot be repaired, we will replace the equipment with the same model. The costs associated with the exchange (including freight, duties, and handling fees) shall be mutually agreed upon between both parties.

2. Return: If the quality issue is severe and both parties agree to a return, the following conditions apply:

   • Return must be confirmed in writing by us prior to shipment.

   • Unauthorized returns will be refused upon arrival.

   • Freight, customs duties, and other clearance‑related costs for the return shall be mutually agreed upon by both parties and are not automatically borne by us.

Exclusions
The following situations are not covered by this policy:

1. Damage caused by improper use or inadequate maintenance by the customer;

2. Damage caused by unauthorized modification, disassembly, or repair;

3. Damage caused by force majeure (e.g., fire, flood, earthquake, lightning strike, etc.);

4. Failures occurring after the warranty period has expired;

5. The customer is unable to provide the original serial number or proof of purchase;

6. The equipment has already been installed and put into production at the customer’s site, unless the quality issue severely affects normal production and both parties have agreed otherwise in writing.

Return / Exchange Procedure

1. The customer submits a written request, stating the reason and providing supporting evidence (photos, videos, test reports, etc.);

2. Our technical team reviews and evaluates the claim;

3. If the claim qualifies, both parties sign a return/exchange agreement specifying cost allocation;

4. The customer ships the equipment back to the designated address, with shipping and insurance costs to be mutually agreed upon by both parties;

5. Upon receipt and inspection of the returned equipment, we will process the exchange or refund as per the agreement.